Widerrufsrecht

1. OVERVIEW

This Refund and Returns Policy (“Policy”) applies to all services and products purchased from bowlio.com, operated by tva Pte. Ltd. (“we,” “us,” or “our”), a company registered in Singapore. This Policy is designed for US customers and complies with applicable US federal and state consumer protection laws.

2. BOWLING SHOES & EQUIPMENT

2.1. RETURN ELIGIBILITY

  • Return period: 30 days from delivery date
  • Items must be unused and in original condition
  • Original packaging must be intact with all tags and labels
  • Proof of purchase required
  • Bowling shoes must not show signs of use on soles or surfaces
  • Some states may provide additional consumer protection rights

2.2. NON-RETURNABLE ITEMS

  • Items marked as “Final Sale”
  • Bowling shoes with worn soles or scuff marks
  • Items with broken security seals
  • Custom-made or personalized bowling equipment
  • Items showing signs of use or wear
  • Items where hygiene or health protection seals have been broken
  • Bowling shoes that have been used on bowling lanes

2.3. SIZE EXCHANGES

  • Size exchanges available within 30 days
  • Original item must be in new, unused condition
  • Customer responsible for return shipping of original item
  • New size shipped at no additional cost (if available)
  • Size charts available on product pages to minimize returns

2.4. RETURN SHIPPING

  • Customer responsible for return shipping costs unless return is due to our error
  • We recommend using USPS, UPS, or FedEx with tracking
  • Include order number and reason for return
  • Returns without authorization may be rejected
  • Original shipping costs are non-refundable unless return is due to our error
  • Free return shipping provided for defective items or our errors

3. DIGITAL SERVICES & PRODUCTS

3.1. DIGITAL CONTENT

  • No refunds after download or access code delivery
  • Technical support provided for installation issues
  • Compatibility requirements clearly stated at purchase
  • Trial versions available where applicable

3.2. ONLINE SERVICES

  • No refunds for activated services
  • Service periods begin upon activation
  • Unused service periods are non-refundable
  • Service quality issues addressed through support channels

4. EXCEPTIONS & LEGAL RIGHTS

4.1. MANDATORY CONSUMER RIGHTS

  • This policy does not affect your statutory rights
  • Local consumer protection laws apply where they provide stronger protections
  • Cooling-off periods observed as required by local law
  • Right to repair or replacement for defective goods preserved

4.2. VALID REASONS FOR RETURNS/REFUNDS

  • Defective bowling shoes or equipment
  • Items significantly different from description
  • Damaged during shipping (with evidence)
  • Non-delivery of products
  • Wrong size sent (if different from order)
  • Manufacturing defects
  • Legal right of withdrawal where applicable

5. REFUND PROCESS

5.1. HOW TO REQUEST A RETURN

  • Contact info@bowlio.com within the eligible period
  • Provide order number and reason for return
  • Include photos if claiming damage or defect
  • Wait for return authorization (RMA number)
  • Follow provided return instructions

5.2. RETURN AUTHORIZATION

  • All returns require pre-approval
  • RMA number must be included with return package
  • Unauthorized returns may be refused or returned to sender
  • Return address will be provided with RMA

5.3. REFUND METHODS

  • Original payment method will be refunded
  • Processing time: 5-10 business days after receipt of returned item
  • Credit card refunds typically appear within 1-2 billing cycles
  • PayPal refunds processed within 3-5 business days
  • Shipping costs refunded only if return is due to our error
  • Refund amount excludes original shipping charges unless return is due to our error

6. US CUSTOMER RIGHTS

6.1. STATE CONSUMER PROTECTION LAWS

  • This policy complies with applicable US federal and state consumer protection laws
  • Some states may provide additional rights beyond this policy
  • California customers: additional rights under California Consumer Privacy Act
  • New York customers: additional protections under New York General Business Law
  • All state-specific consumer rights are preserved and respected

6.2. WARRANTY COVERAGE

  • Standard manufacturer warranties apply as stated
  • Some states may extend warranty periods beyond manufacturer terms
  • Lemon laws may apply to defective products in certain states
  • Implied warranties as required by state law

7. QUALITY GUARANTEE

7.1. MANUFACTURING DEFECTS

  • 90-day warranty against manufacturing defects
  • Normal wear and tear not covered
  • Professional use may void warranty
  • Evidence of defect required for warranty claims

7.2. SATISFACTION GUARANTEE

  • We stand behind the quality of our bowling equipment
  • If unsatisfied with product quality (not fit/size), contact us within 30 days
  • Resolution may include refund, exchange, or store credit

8. CONTACT INFORMATION

For all return and refund inquiries:

Email: info@bowlio.com
Company: tva Pte. Ltd.
UEN: 202125919M
Registered Address: 68 Circular Rd. #02-01, Singapore 049422

9. POLICY UPDATES

9.1. CHANGES TO POLICY

  • Updated periodically to reflect legal requirements
  • Changes posted on this page
  • Material changes communicated via email
  • Prior versions available upon request

Last Updated: August 11, 2025

10. US CONSUMER RIGHTS NOTICE

This policy complies with applicable US federal consumer protection laws including the Federal Trade Commission Act, and acknowledges state consumer protection regulations. Where state consumer protection laws provide stronger rights or protections, these will take precedence over this policy. This policy does not limit any rights you may have under applicable federal or state law.

For any queries regarding this policy, please contact tva Pte. Ltd. at info@bowlio.com