Conditions d’utilisation

1. OVERVIEW

This Privacy Policy (“Policy”) describes how tva Pte. Ltd. (“we,” “us,” or “our”), operating bowlio.com, collects, uses, processes, discloses, and protects personal information. This Policy complies with Singapore’s Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.

2. INFORMATION COLLECTION

2.1. INFORMATION YOU PROVIDE

We collect information you voluntarily provide, including but not limited to:

  • Account registration details
  • Order and transaction information
  • Shipping and billing addresses
  • Payment information
  • Communication records
  • Product reviews and ratings
  • Support requests
  • Survey responses
  • Size preferences and fitting data
  • User-generated content

2.2. AUTOMATICALLY COLLECTED INFORMATION

We automatically collect certain information, including:

  • Device information
  • IP addresses
  • Browser type and version
  • Access times
  • Pages viewed
  • Shopping behavior and preferences
  • Technical data
  • Usage patterns
  • Location data
  • Shopping cart information

2.3. THIRD-PARTY SOURCES

We may receive information from:

  • Business partners
  • Service providers
  • Payment processors
  • Shipping carriers
  • Public databases
  • Marketing partners
  • Analytics providers
  • Social media platforms

3. USE OF INFORMATION

3.1. PRIMARY PURPOSES

We use collected information to:

  • Provide our bowling equipment and services
  • Process and fulfill orders
  • Handle payments and billing
  • Manage customer accounts
  • Provide customer support
  • Send order confirmations and shipping notifications
  • Respond to inquiries
  • Improve our products and services
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Analyze shopping patterns and preferences

3.2. MARKETING COMMUNICATIONS

  • We may send promotional communications about new bowling products
  • Product recommendations based on your preferences
  • Special offers and discounts
  • Opt-out options are provided in all marketing communications
  • Marketing preferences can be updated in your account settings
  • Certain service communications (order updates, account notifications) cannot be opted out of

3.3. LEGAL BASIS FOR PROCESSING

We process personal data based on:

  • Contract performance (order fulfillment)
  • Legal obligations (tax, customs)
  • Legitimate business interests (fraud prevention, analytics)
  • Your consent where required (marketing communications)

4. INFORMATION SHARING

4.1. THIRD-PARTY SERVICE PROVIDERS

We may share information with:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping and logistics providers
  • Hosting and cloud services providers
  • Analytics services (Google Analytics)
  • Marketing services
  • Customer support platforms
  • Professional advisors
  • Business partners

4.2. LEGAL REQUIREMENTS

We may disclose information:

  • To comply with laws and regulations
  • To respond to legal requests and court orders
  • To protect our rights and property
  • To prevent fraud and ensure platform security
  • During corporate transactions or business transfers

4.3. DATA TRANSFERS

  • International data transfers may occur for order fulfillment
  • Appropriate safeguards are implemented
  • Standard contractual clauses may apply
  • Adequate protection measures in place

5. DATA SECURITY

5.1. SECURITY MEASURES

We implement:

  • Technical safeguards (encryption, secure servers)
  • Administrative controls (access restrictions)
  • Physical security measures
  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security audits

5.2. DATA RETENTION

  • Information retained as necessary for business purposes
  • Legal requirements observed (tax records, etc.)
  • Customer account data retained while account is active
  • Transaction records kept per legal requirements
  • Regular review of retention needs

5.3. BREACH NOTIFICATION

  • Security incidents monitored continuously
  • Breaches addressed promptly
  • Notifications as required by law
  • Remedial actions implemented immediately

6. YOUR RIGHTS

6.1. ACCESS RIGHTS

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Withdrawal of consent

6.2. EXERCISE OF RIGHTS

To exercise your rights:

  • Contact info@bowlio.com
  • Verify your identity
  • Specify your request clearly
  • Allow reasonable processing time

6.3. LIMITATIONS

We may limit rights:

  • Where legally permitted
  • To protect others’ rights
  • For legitimate business purposes
  • To fulfill legal obligations

7. COOKIES AND TRACKING

7.1. COOKIE USAGE

  • Essential cookies for website functionality
  • Functional cookies for enhanced user experience
  • Analytics cookies for website improvement
  • Marketing cookies (with your consent)

7.2. TRACKING TECHNOLOGIES

We may use:

  • Web beacons
  • Pixel tags
  • Device identifiers
  • Analytics tools (Google Analytics)
  • Shopping behavior tracking

7.3. CONTROL OPTIONS

  • Browser settings available for cookie management
  • Cookie preferences manageable in account settings
  • Third-party opt-outs respected
  • Do Not Track signals considered

8. CHILDREN’S PRIVACY

8.1. AGE RESTRICTIONS

  • Our services are not intended for children under 13
  • No knowing collection from minors
  • Parental consent required where applicable
  • Immediate deletion upon discovery of underage data

9. INTERNATIONAL USERS

9.1. CROSS-BORDER PROCESSING

  • Data may be processed globally for order fulfillment
  • Appropriate safeguards implemented
  • Regional laws respected
  • Transfer mechanisms utilized

9.2. REGIONAL RIGHTS

  • EU residents: GDPR rights apply
  • California residents: CCPA rights apply
  • Other jurisdictional rights observed
  • Local requirements followed

10. POLICY UPDATES

10.1. CHANGES

  • Policy updated periodically
  • Changes posted on bowlio.com
  • Material changes notified via email
  • Prior versions available upon request

10.2. NOTIFICATION

  • Email notifications for material changes
  • 30-day notice when possible
  • Continued use implies acceptance
  • Opt-out rights preserved

11. CONTACT INFORMATION

For privacy-related inquiries:

Email: info@bowlio.com
Company: tva Pte. Ltd.
UEN: 202125919M
Address: 68 Circular Rd. #02-01, Singapore 049422

12. LEGAL COMPLIANCE

We comply with:

  • Singapore Personal Data Protection Act (PDPA)
  • EU General Data Protection Regulation (GDPR)
  • Other applicable international data protection laws
  • E-commerce industry standards

Last Updated: August 11, 2025

13. GOVERNING LAW

This Policy is governed by Singapore law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore, without prejudice to mandatory consumer protection forums.

For any privacy-related queries, please contact tva Pte. Ltd. at info@bowlio.com