Refund policy

Consumers in the European Union, in the other states of the European Economic Area and in the United Kingdom have a statutory right of withdrawal. The following withdrawal instructions apply to them. Customers in other countries can withdraw or return goods where the mandatory law of their country provides for this, within the period set there.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (tva Pte. Ltd., 68 Circular Rd #02-01, Singapore 049422, phone: +65 9136 9673, email: info@bowlio.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at www.bowlio.com/pages/withdrawal (link “Withdraw from contract here” at the bottom of every page). If you use this online function, we will send you without delay, on a durable medium (e.g. by email), an acknowledgement of receipt with information on the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Giampiero Sirianni (for tva Pte. Ltd.), Talufer 10, 38226 Salzgitter, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To tva Pte. Ltd., 68 Circular Rd #02-01, Singapore 049422, email: info@bowlio.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.

Further information

  • Priority handling: The surcharge for priority handling is a supplementary cost for a type of delivery other than the least expensive standard delivery. It is therefore not reimbursed in the event of withdrawal.
  • Trying on: Please try the shoes on indoors on a clean floor. This way you can check fit and comfort, and sole and heel stay as new.
  • Return parcel: Please include your order number and send the parcel with tracking, so that you can prove the dispatch.
  • Refund: We refund to the means of payment you used, as described above.

Damaged or defective goods

The statutory rights in the event of defects apply. If goods arrive damaged or defective, please write to us at info@bowlio.com with your order number and a photo.

Contact

tva Pte. Ltd., 68 Circular Rd #02-01, Singapore 049422 · phone +65 9136 9673 · info@bowlio.com